Heather Baker Achieves IAM Endorsement For Her Exceptional PA Development Programme.

Heather Baker, from Baker Thompson Associates Limited, has been the latest training provider to achieve successful endorsement from the IAM for her Exceptional PA Development Programme. 

Andrew, IAM General Manager comments, “We are very pleased to endorse Heather’s EA and PA training services. Heather has a pragmatic approach grounded in common sense and is an excellent communicator. Her work has benefitted many assistants and administrators around the world and we have no hesitation in recommending her training to our members”. 

Heather is passionate about raising the training and professional standards of the Personal Assistant Profession and ensuring that PAs have the techniques to keep ahead of the curve in today’s highly competitive world to ensure an organisation’s success. 

The PA development programme covers a huge variety of areas including: 

  • The art of communication
  • Being appropriately assertive 
  • Working with confidence 
  • Being effective in a stressful environment 
  • Emotional intelligence
  • How to work efficiently with modern technology 
  • Interpersonal skills – using neurolinguistic programming techniques to build successful relationships 
  • Leading and creating a productive partnership with your manager
  • Acquiring business acumen

Heather comments “I am extremely happy and honoured to have my training endorsed by the IAM and to join a team of excellent providers”. 

What Is The IAM Endorsement Scheme?

IAM endorsement gives the opportunity for learning providers, professional bodies and training providers to demonstrate their course meets the upmost training standards and that they are a leading training provider in the field of business and administration management. 

Interested In IAM Endorsement? 

If you are interested in starting the process to get your course endorsed, then please get in touch with our team at info@instam.org or call us on 01952 797396 and one of the team will be about to talk you through the next steps.  

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