Mental Health Transfers

Mental Health Transfers

ER Systems Global provides a 24-hour service for transportation and care of patients with mental health illnesses, providing a professional, reliable and compassionate service managing vulnerable and challenging behaviour safely and with dignity and respect. Our mental health transport teams are highly trained and are clinically led.
As a Care Quality Commission (CQC) registered ambulance provider we are compliant to the five pillars of quality assurance:

  • Safe

  • Effective

  • Caring

  • Responsive to People’s Needs

  • Well Led

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ER Systems are able to provide transport to and from low, medium or high secure mental health facilities, 136 suites, emergency departments, police stations or for any prison and court requirements. We are an experienced provider of mental health transport and we hold a number of national ambulance transport contracts including Gloucestershire Health and Care NHS Foundation Trust, Worcester and Hereford Mental Health Services , 365 Response and we are on the Dynamic Purchasing Systems (DPS) and Pro North Portals.

International Mental Health Transfers

By using our experience and resources for safe and secure transport we also specialize in International mental health transfers ensuring a safe and effective service door to door. Transfers can be managed by Land, Sea or Air with a fully compliant and experienced team of operatives, uniformed or non-uniformed.  We are registered with the United Kingdom (UK) Foreign and Commonwealth Office (FCO). As a specialist provider of international mental health transfers–2/medical-repatriation-companies-in-the-uk

We assist with securing Emergency Travel Documents (ETD’s) and visas where required. A communication plan is produced and all stakeholders are kept informed of step by step events as the transfer progresses.

Why Choose Us?

The normal approach to mental health transport has developed a security focused culture with security companies seeing their client as somebody that is a threat that needs to be restrained.

With our clinical approach “we see a patient” and adopt a clinical care culture to deliver the service. We always have a clinician leading the team being supported by Security Industry Authority (SIA) licensed support staff. This offers effective and efficient solutions in restraint reduction and chemical restraint management.

We offer a full crisis management service, in particular when there are adults at risk or child protection is of concern. We have a level 4 qualified Designated Safeguarding Officer (DSO) who is fully UK compliant. We can deploy level 2/3 safeguarding trained chaperones in all types of scenarios, for example; when parents or teachers are taken suddenly ill or any other event that takes them out of the care setting.

All staff are fully trained in internationally recognized soft restraint systems. These are used in combination with established ambulance equipment, allowing a patient centered approach to care.

All of our transfers are fully risk assessed prior to the task starting and the team selection and operational planning is built on these assessments.

Based on our risk assessments and our understanding of requirements, we can provide a paramedic, nurse or doctor supported by the security staff. If required we are able to administer chemical restraint and carry out the safe monitoring and restraint management of the patient throughout the journey. We hold a UK Home Office controlled drugs license and support this with evidence-based Patient Group Directives (PGDs) and meet all of the regulatory requirements for this.

Our transfers are supported through

  • Full control room management and tracking of journey

  • NHS trained Emergency Care Assistant/Ambulance Technician or Paramedic

  • Blue light response trained staff

  • Regularly updated mental health education

  • Breakaway training

  • Soft cuff restraint management, in conjunction with ambulance equipment

  • Annual mandatory training

  • Electronic handover clinical Record and risk assessments

Our secure vehicles have on board

  • 24-hour live tracking with Wifi

  • CCTV recording to cover staff and patient

  • Infection prevention control equipment

  • Defibrillator, oxygen and other required Medical Equipment

  • Covert blue lights

  • No livery (discreet)

  • Fitted with a category B Home Office approved cell for securing high risk patients

  • Vehicles are all Secure Transport Approved, Stretcher, Wheelchair and Walking

  • Soft restraint pack on board

  • Toileting facilities

Please contact our Operations Centre to discuss your requirements on 01454 260138

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