The normal approach to mental health transport has developed a security focused culture with security companies seeing their client as somebody that is a threat that needs to be restrained.

With our clinical approach “we see a patient” and adopt a clinical care culture to deliver the service. We always have a clinician leading the team being supported by Security Industry Authority (SIA) licensed support staff. This offers effective and efficient solutions in restraint reduction and chemical restraint management.

We offer a full crisis management service, in particular when there are adults at risk or child protection is of concern. We have a level 4 qualified Designated Safeguarding Officer (DSO) who is fully UK compliant. We can deploy level 2/3 safeguarding trained chaperones in all types of scenarios, for example; when parents or teachers are taken suddenly ill or any other event that takes them out of the care setting.

All staff are fully trained in internationally recognized soft restraint systems. These are used in combination with established ambulance equipment, allowing a patient centered approach to care.

All of our transfers are fully risk assessed prior to the task starting and the team selection and operational planning is built on these assessments.

Based on our risk assessments and our understanding of requirements, we can provide a paramedic, nurse or doctor supported by the security staff. If required we are able to administer chemical restraint and carry out the safe monitoring and restraint management of the patient throughout the journey. We hold a UK Home Office controlled drugs license and support this with evidence-based Patient Group Directives (PGDs) and meet all of the regulatory requirements for this.